Resolved after 5 hours 44 minutes, affecting Americas and Americas and 1 more, on July 23, 2026.
Microsoft has resolved their incident. For root cause please contact Microsoft support via the Microsoft Admin Center portal.
Affected components
Update timeline
- investigating Jul 23, 2026, 04:55 PM UTC
8x8 has received reports from 8x8 Users utilizing MS Teams voice integrations having performance issues. 8x8 Systems are operating normally and Microsoft has acknowledged performance issues that they are investigating directly. Please reference the update from Microsoft directly at the links below. If you are having issues with microsoft endpoints if possible you can switch to utilizing 8x8 Work Web for 8x8 Agent Workspace endpoints as an alternative. https://status.cloud.microsoft/ https://x.com/MSFT365Status/status/2080313098351575176?s=20 8x8 endpoint alternatives. Work Web instructions 8x8 Agent Workspace instructions
- resolved Jul 23, 2026, 10:39 PM UTC
Microsoft has resolved their incident. For root cause please contact Microsoft support via the Microsoft Admin Center portal.
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