8x8 incident

Performance Issue being Investigated

Resolved after 1 hour 45 minutes, affecting APAC and Contact Center SY1 and 1 more, on July 17, 2026.

resolved Jul 17, 2026, 01:45 AM UTC

Please contact 8x8 support for any additional information. Thank you for your patience.

Started
Jul 17, 2026, 12:00 AM UTC
Resolved
Jul 17, 2026, 01:45 AM UTC
Duration
1h 45m
Detected by Pingoru
Jul 17, 2026, 12:00 AM UTC

Affected components

APACContact Center SY1All Other ServicesAU1Contact Center

Update timeline

  1. identified Jul 17, 2026, 12:00 AM UTC

    8x8 Is currently investigating a performance issue with the services identified in Supervisor Workspace. We are working on resolving the issue and updates will be provided as they become available.

  2. identified Jul 17, 2026, 01:30 AM UTC

    8x8 has mitigated the supervisor workspace issue. Currently, the page is loading now without any issue . We apologize for the interruption.

  3. resolved Jul 17, 2026, 01:45 AM UTC

    Please contact 8x8 support for any additional information. Thank you for your patience.

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