Resolved after 25 minutes, affecting Americas and Contact Center and 1 more, on July 16, 2026.
8x8 has mitigated the intermittent connectivity issue and services have been stable as of 12:16 PM PDT (15:16 EDT). All services are operating normally . We are performing a root cause investigation and we apologize for the interruption.
Affected components
Update timeline
- investigating Jul 16, 2026, 07:20 PM UTC
8x8 is currently investigating intermittent connectivity issues at the ON1 platform (including BC1, BC2, BC3) that may be impacting services for Contact Center customers on these platforms. We are currently working to investigate this and will provide updates as they become available.
- resolved Jul 16, 2026, 07:45 PM UTC
8x8 has mitigated the intermittent connectivity issue and services have been stable as of 12:16 PM PDT (15:16 EDT). All services are operating normally . We are performing a root cause investigation and we apologize for the interruption.
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