Resolved after 1 hour, affecting Contact Center and EMEA and 1 more, on June 18, 2026.
8x8 has resolved the issue impacting license visibility and now they can be viewed correctly when creating new users. 8x8 is monitoring and investigating the root cause and we apologize for the inconvenience.
Affected components
Update timeline
- investigating Jun 18, 2026, 11:39 AM UTC
8x8 Is currently investigating reports of VCC licenses being unavailable when creating new users. We are working on resolving the issue and updates will be provided as they become available.
- identified Jun 18, 2026, 12:06 PM UTC
Our engineers have identified the issue causing licenses to show as being unavailable when creating new users and are currently working to resolve the issue as a matter of urgency. We will continue to provide updates as they become available.
- resolved Jun 18, 2026, 12:39 PM UTC
8x8 has resolved the issue impacting license visibility and now they can be viewed correctly when creating new users. 8x8 is monitoring and investigating the root cause and we apologize for the inconvenience.
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