8x8 incident
8x8 Contact Center - email queue functionality and call routing issues
Resolved after 1 day 6 hours, affecting Contact Center and EMEA and 1 more, on June 9, 2026.
The issue has been identified and a platform switch has been performed in order to mitigate the issue. Call routing has now been restored but email functionality remains impacted. We will continue working on resolving the issue and updates will be provided as they become available.
Affected components
Update timeline
- investigating Jun 09, 2026, 01:46 PM UTC
8x8 Is currently investigating an incident affecting Contact Center in the UK3 and EU7 cluster, impacting email queue functionality and call routing. We are working on resolving the issue and updates will be provided as they become available.
- investigating Jun 09, 2026, 01:57 PM UTC
The issue has been identified and a platform switch has been performed in order to mitigate the issue. Call routing has now been restored but email functionality remains impacted. We will continue working on resolving the issue and updates will be provided as they become available.
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