8x8 incident
Quality Management live screen monitoring performance issues
Resolved after 24 minutes, affecting Americas and Analytics, on June 3, 2026.
8x8 has mitigated the performance issue and we expect live screen monitoring to now load for the configured agents normally. We are performing a root cause investigation and we apologize for the inconvenience.
Affected components
Update timeline
- investigating Jun 03, 2026, 04:55 PM UTC
8x8 is currently investigating performance issues with Quality Management live screen monitoring. Live audio monitoring is still operational and recordings of the media is not impacted. The performance issue is only impacting the live monitoring aspect. We will provide updates as the become available.
- resolved Jun 03, 2026, 05:19 PM UTC
8x8 has mitigated the performance issue and we expect live screen monitoring to now load for the configured agents normally. We are performing a root cause investigation and we apologize for the inconvenience.
Your product runs on more than 8x8
Add the vendors you depend on and get one message when any of them reports trouble. Free for 3 vendors, no card.
Amazon Web Services