Resolved after 17 minutes, affecting Americas and Service portals and 1 more, on May 28, 2026.
8x8 has mitigated the issue and recordings are now donwloading as normal. There was no media lost and and reattempts should now succeed. We are performing a root cause investigation and we apologize for the inconvenience.
Affected components
Update timeline
- investigating May 28, 2026, 05:11 PM UTC
8x8 is currently investigating issues causing downloads not to complete when downloading from the Admin Console Recordings section. When attempting to download the object will get stuck when generating the zip file. There is no data loss and this does not impact the ability to make and receive calls. We are working to restore this functionality and will provide updates as they become available.
- resolved May 28, 2026, 05:28 PM UTC
8x8 has mitigated the issue and recordings are now donwloading as normal. There was no media lost and and reattempts should now succeed. We are performing a root cause investigation and we apologize for the inconvenience.
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