Resolved after 18 minutes, affecting Contact Center and EMEA and 1 more, on May 20, 2026.
8x8 has resolved the issue impacting the agent queue assignment. 8x8 is monitoring and investigating the root cause and we apologize for the inconvenience.
Affected components
Contact CenterEMEAContact Center LH1EU21EMEAContact CenterContact Center LH1EU21
Update timeline
- investigating May 20, 2026, 08:37 AM UTC
8x8 Is currently investigating reports where queue assignment is not working, leading to errors. We are working on resolving the issue and updates will be provided as they become available.
- resolved May 20, 2026, 08:55 AM UTC
8x8 has resolved the issue impacting the agent queue assignment. 8x8 is monitoring and investigating the root cause and we apologize for the inconvenience.
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