Resolved after 1 hour 52 minutes, affecting Contact Center and APAC and 1 more, on May 18, 2026.
8x8 has performed steps to mitigate the issue. If you are still experiencing problems, please contact 8x8 Support. We apologize for any inconvenience caused.
Affected components
Update timeline
- investigating May 18, 2026, 12:05 AM UTC
8x8 has received reports that text-to-speech played from the Contact Centre includes unexpected text, most commonly "%20". The current workaround is to resave any affected scripts. We are currently investigating and will provide updates as they become available.
- investigating May 18, 2026, 12:59 AM UTC
8x8 continues to investigate this issue. As mentioned, re-saving the affected IVR scripts will resolve the issue for that script. We will provide regular updates on the progress of our investigation. We apologize for any inconvenience caused.
- resolved May 18, 2026, 01:57 AM UTC
8x8 has performed steps to mitigate the issue. If you are still experiencing problems, please contact 8x8 Support. We apologize for any inconvenience caused.
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