Resolved after 10 minutes, affecting Contact Center UK3 and EMEA and 1 more, on May 15, 2026.
8x8 has resolved the issue impacting the platform and all services are now fully restored. 8x8 is monitoring and investigating the root cause and we apologize for the inconvenience.
Affected components
Update timeline
- investigating May 15, 2026, 01:35 PM UTC
8x8 Is currently investigating reports of calls not being presented to agents and issues utlising the Configuration Manager portal. We are working on resolving the issue and updates will be provided as they become available.
- resolved May 15, 2026, 01:45 PM UTC
8x8 has resolved the issue impacting the platform and all services are now fully restored. 8x8 is monitoring and investigating the root cause and we apologize for the inconvenience.
Your product runs on more than 8x8
Add the vendors you depend on and get one message when any of them reports trouble. Free for 3 vendors, no card.
Amazon Web Services