8x8 incident
8x8 - Issues when pulling emails and trying agent-to-agent call transfers
Resolved after 27 minutes, affecting Contact Center and EMEA and 1 more, on May 11, 2026.
8x8 has resolved the issue impacting the platform which caused disruptions within the agent workspace environment, specifically around email retrieval, agent-to-agent call connectivity and transfers and supervising and monitoring agents. 8x8 is monitoring and investigating the root cause and we apologize for the inconvenience.
Affected components
Update timeline
- investigating May 11, 2026, 09:23 AM UTC
8x8 Is currently investigating reports of agent to agent calling issues and difficulties pulling emails within the workspace environment . We are working on resolving the issue and updates will be provided as they become available.
- resolved May 11, 2026, 09:50 AM UTC
8x8 has resolved the issue impacting the platform which caused disruptions within the agent workspace environment, specifically around email retrieval, agent-to-agent call connectivity and transfers and supervising and monitoring agents. 8x8 is monitoring and investigating the root cause and we apologize for the inconvenience.
Your product runs on more than 8x8
Add the vendors you depend on and get one message when any of them reports trouble. Free for 3 vendors, no card.
Amazon Web Services