Resolved after 16 minutes, affecting Contact Center and EMEA and 1 more, on May 8, 2026.
8x8 has completed a platform switch for the customers impacted by this incident and now functionality has been restored. 8x8 is monitoring and investigating the root cause and we apologize for the inconvenience.
Affected components
Update timeline
- investigating May 08, 2026, 11:05 AM UTC
8x8 Is currently investigating reports of agent to agent calling issues and difficulties pulling emails within the workspace environment . We are working on resolving the issue and updates will be provided as they become available.
- resolved May 08, 2026, 11:21 AM UTC
8x8 has completed a platform switch for the customers impacted by this incident and now functionality has been restored. 8x8 is monitoring and investigating the root cause and we apologize for the inconvenience.
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