Resolved after 6 minutes, affecting Americas and Contact Center and 1 more, on May 5, 2026.
8x8 has confirmed with customers that the issue has been resolved. We are investigating the root cause and we apologize for the inconvenience.
Affected components
Update timeline
- monitoring May 05, 2026, 10:49 PM UTC
8x8 has detected and resolved an issue causing NA16 customers to not be able to make changes in configuration manager. This also impacts customer agents utilizing XF Workspace when attempting to sign in and out of queues. There was no impact to call flow and all transactions operating normally. The issue is now resolved and agents and administrators can now make change successfully as of 3:42 PDT (6:42 EDT).
- resolved May 05, 2026, 10:55 PM UTC
8x8 has confirmed with customers that the issue has been resolved. We are investigating the root cause and we apologize for the inconvenience.
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