[EU-WEST-2] Incident impacting instances

Update timeline

1. investigating Dec 02, 2025, 07:08 PM UTC

   Un incident affectant la région eu-west-2 impacte actuellement certaines instances de nos clients. Nos équipes sont en cours d’investigation afin d’identifier la cause et de rétablir le service dans les meilleurs délais. An incident affecting the eu-west-2 region is currently impacting some customer instances. Our teams are investigating the root cause and working to restore normal service as quickly as possible .

2. investigating Dec 02, 2025, 07:09 PM UTC

   Nous continuons nos investigation sur l'incident We are continuing to investigate this issue.

3. investigating Dec 02, 2025, 07:10 PM UTC

   We are continuing to investigate this issue.

4. resolved Dec 02, 2025, 08:18 PM UTC

   Suite à l’incident réseau survenu à 18h58, nous avons identifié la source du problème et nos équipes ont appliqué les actions correctives nécessaires. Le service est désormais stabilisé et à nouveau disponible. Cependant, afin de rétablir pleinement la connexion à vos environnements, un redémarrage de vos machines virtuelles est nécessaire. Following the network incident that occurred at 18:58, we have identified the source of the issue and our teams have implemented the necessary corrective actions. The service is now stable and available again. However, in order to fully restore connectivity to your environments, a restart of your virtual machines is required.