Resolved after 21 hours 15 minutes, affecting ADM and Licensing Portal and 1 more, on September 26, 2025.
Dear Valued Partner, As of last evening at 8:30PM EST, all data was caught up from the backlog of transactions from 9/25 flowing through VDI. Sales reporting and product picking through VDI is back to normal state. The root cause of this incident was an issue with a server within our cloud cluster requiring a restart. Once the restart was completed, data began to flow, however a backlog existed. Thank you for your patience as we worked through this incident. If you have any questions or need further information, please feel free to reach out to our Support team. We apologize for any inconvenience Thank you, 365 Retail Markets
Affected components
Update timeline
- monitoring Sep 26, 2025, 04:43 PM UTC
365 Retail Markets is aware of a recent backlog of transactions from 9/25 flowing through VDI. This backlog has led to sales variance in our reporting as well as impacting product picking if you're using VDI. We have resolved this issue, and transactions are now flowing, and we expect the reporting to be up-to-date by tonight's syncs. Please be assured that if transactions catch up sooner than anticipated, we will promptly communicate this to you. Thank you for your understanding and patience as we work through this. If you have any questions or need further information, please feel free to reach out to our Support team We apologize for any inconvenience 365 Retail Markets
- resolved Sep 27, 2025, 01:58 PM UTC
Dear Valued Partner, As of last evening at 8:30PM EST, all data was caught up from the backlog of transactions from 9/25 flowing through VDI. Sales reporting and product picking through VDI is back to normal state. The root cause of this incident was an issue with a server within our cloud cluster requiring a restart. Once the restart was completed, data began to flow, however a backlog existed. Thank you for your patience as we worked through this incident. If you have any questions or need further information, please feel free to reach out to our Support team. We apologize for any inconvenience Thank you, 365 Retail Markets
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