Pico Devices - Some Devices Offline

Update timeline

1. investigating Aug 13, 2026, 01:00 PM UTC

   Dear Valued Partner, 365 received reports of some Pico Vision devices being offline. Devices are showing error messages 'Could not Authenticate' or 'this devices is already provisioned'. 365 has all hands-on deck to isolate the root cause of the issue and restore service as soon as possible. Please check here https://status.365retailmarkets.com/ for continuous updates during this disruption. We apologize for this inconvenience and appreciate your patience. Thank you, 365 Retail Markets

2. investigating Aug 13, 2026, 02:38 PM UTC

   Dear Valued Partner, Development is continuing the investigation to isolate root cause of the issue with the Pico devices to fix them remotely. In the meantime, if someone is at the location, please click the 'Keep Original' on the device screen, to recover the device. 365 has all hands-on deck to isolate the root cause of the issue and restore service as soon as possible. Please check here https://status.365retailmarkets.com/ for continuous updates during this disruption. We apologize for this inconvenience and appreciate your patience. Thank you, 365 Retail Markets

3. investigating Aug 13, 2026, 03:31 PM UTC

   Dear Valued Partner, Development is continuing the investigation to isolate root cause of the issue with the Pico devices. We are actively working to bring all devices back online now. Please check here https://status.365retailmarkets.com/ for continuous updates during this disruption. We apologize for this inconvenience and appreciate your patience. Thank you, 365 Retail Markets

4. resolved Aug 13, 2026, 07:23 PM UTC

   Dear Valued Partner, Thank you for your patience. We have applied a solution and Pico devices are back-up and running. If you have any remaining issues, please contact 365 support. We apologize again for this inconvenience and truly appreciate your partnership and patience. Thank you, 365 Retail Markets