360dialog incident

Some disruptions to number onboarding — 360dialog Direct clients (partner ID: srMmqpPA)

Notice

Resolved after 4 hours 21 minutes, affecting 360dialog Infrastructure (360dialog WhatsApp Business API) and 360dialog Infrastructure (WhatsApp Business API Number Setup) and 1 more, on May 6, 2026.

investigating May 06, 2026, 02:18 AM UTC

We are aware of an issue that is impacting our number onboarding for 360dialog Direct clients. Number onboarding has been temporarily disabled while our engineering team works on a fix. We'll update again as soon as we have more information.

Started: May 06, 2026, 02:18 AM UTC
Resolved: May 06, 2026, 06:40 AM UTC
Duration: 4h 21m
Detected by Pingoru: May 06, 2026, 02:18 AM UTC

Affected components

360dialog Infrastructure (360dialog WhatsApp Business API)360dialog Infrastructure (WhatsApp Business API Number Setup)360dialog Infrastructure (360dialog Client Hub)Meta Infrastructure (WhatsApp Cloud API (Message Delivery))Meta Infrastructure (WhatsApp Business Account Management (Meta Business Manager))360dialog Infrastructure (360dialog Partner Hub)360dialog Infrastructure (Partner API)Meta Infrastructure (Embedded Signup)360dialog Infrastructure (Partner Webhooks)360dialog Infrastructure (Performance Messaging)

Update timeline

investigating May 06, 2026, 02:18 AM UTC

We are aware of an issue that is impacting our number onboarding for 360dialog Direct clients. Number onboarding has been temporarily disabled while our engineering team works on a fix. We'll update again as soon as we have more information.
resolved May 06, 2026, 06:40 AM UTC

This incident has been resolved.

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