1E incident

Disappearing device groups

Resolved after 49 minutes, affecting TeamViewer Services and Management Console, on December 4, 2024.

monitoring Dec 04, 2024, 12:30 PM UTC

A fix has been implemented and we are monitoring the results.

Started
Dec 04, 2024, 12:01 PM UTC
Resolved
Dec 04, 2024, 12:50 PM UTC
Duration
49m
Detected by Pingoru
Dec 04, 2024, 12:01 PM UTC

Affected components

TeamViewer ServicesManagement Console

Update timeline

  1. investigating Dec 04, 2024, 12:01 PM UTC

    We are currently having an issue with disappearing device groups.

  2. identified Dec 04, 2024, 12:18 PM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Dec 04, 2024, 12:30 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Dec 04, 2024, 12:50 PM UTC

    This incident has been resolved.

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