1E incident

DEX Platform Intelligence, Insights not generated for 11 days

Major Resolved View vendor source →

1E experienced a major incident on October 20, 2026 affecting DEX Platform – East US 1, lasting 12m. The incident has been resolved; the full update timeline is below.

Started
Oct 20, 2026, 05:21 PM UTC
Resolved
Oct 20, 2026, 05:34 PM UTC
Duration
12m
Detected by Pingoru
Oct 20, 2026, 05:21 PM UTC

Affected components

DEX Platform – East US 1

Update timeline

  1. investigating Oct 20, 2026, 05:21 PM UTC

    We are investigating reports that Insights within intelligence have not been generated for 11 days. We believe the issue is now resolved. We are continuing to monitor the situation.

  2. investigating Oct 20, 2026, 05:24 PM UTC

    We are continuing to investigate this issue.

  3. resolved Oct 20, 2026, 05:34 PM UTC

    Following the update made on the platform we can confirm that Insights are now appearing,