Resolved on September 1, 2026.
We experienced intermittent login issues affecting customers access to the DEX Platform. Impacted users reported the following symptoms: Unable to successfully complete login to the DEX Platform. Receiving the error message: "Application cannot be served because the license has expired" after logging in. Our Site Reliability Engineering (SRE) and Cloud teams investigated the issue and implemented a resolution. Service has been fully restored, and affected users are now able to access the platform normally.
Update timeline
- resolved Sep 14, 2026, 09:33 PM UTC
We experienced intermittent login issues affecting customers access to the DEX Platform. Impacted users reported the following symptoms: Unable to successfully complete login to the DEX Platform. Receiving the error message: "Application cannot be served because the license has expired" after logging in. Our Site Reliability Engineering (SRE) and Cloud teams investigated the issue and implemented a resolution. Service has been fully restored, and affected users are now able to access the platform normally.
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