1E incident

Device groups issue

Major Vendor's status page →

Resolved after 31 minutes, affecting TeamViewer Services and Management Console, on January 17, 2025.

monitoring Jan 17, 2025, 03:20 PM UTC

A fix has been implemented and we are monitoring the results.

Started
Jan 17, 2025, 02:52 PM UTC
Resolved
Jan 17, 2025, 03:23 PM UTC
Duration
31m
Detected by Pingoru
Jan 17, 2025, 02:52 PM UTC

Affected components

TeamViewer ServicesManagement Console

Update timeline

  1. investigating Jan 17, 2025, 02:52 PM UTC

    Partial device groups functionality issues for a subset of users.

  2. identified Jan 17, 2025, 03:15 PM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Jan 17, 2025, 03:20 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Jan 17, 2025, 03:23 PM UTC

    This incident has been resolved.

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