Zuora incident
Zuora 360 sync in sandbox tenants is failing when Invoice and its child objects are attempted to sync
Resolved after 5 hours 24 minutes, affecting Sandbox API and Sandbox API and 1 more, on October 17, 2025.
A fix has been implemented and we are monitoring the results.
Affected components
Update timeline
- identified Oct 17, 2025, 08:31 PM UTC
Our Engineering teams have identified an issue where Zuora 360 sync is failing with “There has been an unknown internal error. (could not resolve property: generatedon of: com.zuora.zbilling.invoice.model.Invoice)” when Invoice and its child objects are attempted to sync. Customers who have the Invoice and its child objects disabled in 360 sync are not impacted. Customers using "Zuora Connector for Salesforce CRM are also not impacted
- monitoring Oct 17, 2025, 11:41 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Oct 18, 2025, 01:56 AM UTC
This incident has been resolved.
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