Resolved after 2 days 20 hours, affecting Zone A and Zone B and 1 more, on October 28, 2025.
All systems behind Zuora-managed DNS are now fully operational. Some customers or integrations may still experience intermittent errors due to cached DNS records. If you manage infrastructure in front of Zephr, we recommend flushing DNS to help restore full connectivity.
Affected components
Update timeline
- investigating Oct 28, 2025, 03:53 PM UTC
We are currently investigating this issue.
- investigating Oct 28, 2025, 04:46 PM UTC
We are continuing to investigate this issue.
- identified Oct 28, 2025, 06:18 PM UTC
The issue has been identified and a fix is being implemented.
- monitoring Oct 28, 2025, 07:03 PM UTC
We’ve implemented the resolution and expect the full service to recover automatically over the next 2–8 hours. Our team will continue to monitor the situation closely and provide updates until all services are fully restored.
- monitoring Oct 28, 2025, 11:16 PM UTC
All systems behind Zuora-managed DNS are now fully operational. Some customers or integrations may still experience intermittent errors due to cached DNS records. If you manage infrastructure in front of Zephr, we recommend flushing DNS to help restore full connectivity.
- resolved Oct 31, 2025, 12:02 PM UTC
This incident has been resolved.
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