Zuora incident

Intermittent Performance Degradation on a Subset of NA2 Production

Resolved after 1 hour 39 minutes, affecting Production UI and Production API and 1 more, on December 13, 2024.

monitoring Dec 13, 2024, 04:37 AM UTC

We observed a performance degradation impacting customers in NA2 production with Zuora ID ZID-NA2-PROD-13. A fix has been implemented and we are monitoring the results.

Started: Dec 13, 2024, 04:37 AM UTC
Resolved: Dec 13, 2024, 06:17 AM UTC
Duration: 1h 39m
Detected by Pingoru: Dec 13, 2024, 04:37 AM UTC

Affected components

Production UIProduction APIProduction IntegrationsProduction Batch OperationsProduction Analytics

Update timeline

monitoring Dec 13, 2024, 04:37 AM UTC

We observed a performance degradation impacting customers in NA2 production with Zuora ID ZID-NA2-PROD-13. A fix has been implemented and we are monitoring the results.
resolved Dec 13, 2024, 06:17 AM UTC

This incident has been resolved. Impacted timeframe: 8:02 PM to 8:22 PM PST

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