Zuora incident
CyberSource Payment Method Updater (PMU) jobs not completed for a subset of Production tenants
Resolved after 1 day 1 hour, affecting Production Batch Operations and Production Batch Operations and 1 more, on December 22, 2024.
We are continuing to monitor for any further issues.
Affected components
Update timeline
- identified Dec 22, 2024, 07:02 AM UTC
We have identified an issue with Payment Method Updater (PMU) for CyberSource affecting a subset of the production tenants. The PMU job did not complete and update the Payment method since 12/19/2024, 6 PM PST. We are following up with CyberSource to fix the issue on their side and restore the service. Our engineering teams are working on this with the highest priority. Please stay tuned for more details.
- monitoring Dec 23, 2024, 04:30 AM UTC
Our PMU job is functioning effectively, and CyberSource can upload the files. Our team is proactively monitoring its status.
- monitoring Dec 23, 2024, 04:42 AM UTC
We are continuing to monitor for any further issues.
- resolved Dec 23, 2024, 08:50 AM UTC
This incident has been resolved.
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