Zuora incident

Issue Creating/Editing/Saving Product Rate Plans in Sandbox Environments

Minor Vendor's status page →

Resolved after 22 hours 4 minutes, affecting Sandbox API and Sandbox API and 1 more, on January 22, 2025.

monitoring Jan 23, 2025, 01:59 PM UTC

A fix has been implemented and we are monitoring the results.

Started
Jan 22, 2025, 08:23 PM UTC
Resolved
Jan 23, 2025, 06:28 PM UTC
Duration
22h 4m
Detected by Pingoru
Jan 22, 2025, 08:23 PM UTC

Affected components

Sandbox APISandbox APISandbox API

Update timeline

  1. investigating Jan 22, 2025, 08:23 PM UTC

    A subset of customers are experiencing issues creating/editing/saving product rate plans in API Sandbox.

  2. monitoring Jan 23, 2025, 01:59 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Jan 23, 2025, 06:28 PM UTC

    This incident has been resolved.

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