Zuora incident

Zuora connector salesforce CRM Performance degradation for subset of Central sandbox tenants

Resolved after 16 hours 17 minutes, affecting Sandbox Integrations and Sandbox Integrations, on January 28, 2025.

monitoring Jan 29, 2025, 01:14 AM UTC

A fix has been implemented and we are monitoring the results.

Started
Jan 28, 2025, 09:50 PM UTC
Resolved
Jan 29, 2025, 02:07 PM UTC
Duration
16h 17m
Detected by Pingoru
Jan 28, 2025, 09:50 PM UTC

Affected components

Sandbox IntegrationsSandbox Integrations

Update timeline

  1. investigating Jan 28, 2025, 09:50 PM UTC

    We have detected increased latency in Zuora Connector for Salesforce CRM impacting subset of US central sandbox tenants

  2. monitoring Jan 29, 2025, 01:14 AM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Jan 29, 2025, 02:07 PM UTC

    This incident has been resolved.

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