Zuora incident
Performance degradation on Data Query for a subset of EU Production tenants
Minor Vendor's status page →
Resolved after 5 hours 4 minutes, affecting Production UI and Production API, on February 20, 2025.
A fix has been implemented and we are monitoring the results.
Affected components
Production UIProduction API
Update timeline
- investigating Feb 20, 2025, 09:27 AM UTC
Our engineers are investigating with highest priority Data Query performance degradation for a subset of EU Production tenants
- investigating Feb 20, 2025, 12:15 PM UTC
We are continuing to investigate this issue.
- monitoring Feb 20, 2025, 12:51 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Feb 20, 2025, 02:31 PM UTC
This incident has been resolved.
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