Zuora incident

Zuora Connector for Salesforce CRM sync issue impacting child object record sync for a subset of tenants on 2/21

Resolved after 5 days 8 hours, affecting Production Integrations and Sandbox Integrations, on February 22, 2025.

monitoring Feb 26, 2025, 11:23 PM UTC

Fix has been deployed in production and we are monitoring the results.

Started
Feb 22, 2025, 07:22 PM UTC
Resolved
Feb 28, 2025, 04:03 AM UTC
Duration
5d 8h
Detected by Pingoru
Feb 22, 2025, 07:22 PM UTC

Affected components

Production IntegrationsSandbox Integrations

Update timeline

  1. identified Feb 22, 2025, 07:22 PM UTC

    The issue has been identified and a fix is being implemented.

  2. monitoring Feb 26, 2025, 09:08 PM UTC

    Fix has been deployed in sandbox and we are monitoring the results.

  3. monitoring Feb 26, 2025, 11:23 PM UTC

    Fix has been deployed in production and we are monitoring the results.

  4. resolved Feb 28, 2025, 04:03 AM UTC

    This incident has been resolved.

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