Zuora incident
Internal server error when opening Customer Accounts in the Zuora UI
Minor Vendor's status page →
Resolved after 5 hours 41 minutes, affecting Production UI and Production UI and 1 more, on March 13, 2025.
A fix has been implemented and we are monitoring the results.
Affected components
Production UIProduction UIProduction UISandbox UISandbox UISandbox UI
Update timeline
- investigating Mar 13, 2025, 04:43 PM UTC
We have identified an Internal server error when opening Customer Accounts in Zuora UI, impacting a subset of tenants
- identified Mar 13, 2025, 05:18 PM UTC
We have identified the issue and are working on the fix.
- identified Mar 13, 2025, 05:50 PM UTC
We are continuing to work on a fix for this issue.
- monitoring Mar 13, 2025, 09:23 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Mar 13, 2025, 10:24 PM UTC
This incident has been resolved.
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