Zuora incident

Unable to access NA2 production and sandbox tenants

Major Vendor's status page →

Resolved after 3 hours 19 minutes, affecting Production UI and Billing tenant access, on June 2, 2025.

monitoring Jun 02, 2025, 04:22 PM UTC

A fix has been implemented and we are monitoring the results.

Started
Jun 02, 2025, 02:58 PM UTC
Resolved
Jun 02, 2025, 06:18 PM UTC
Duration
3h 19m
Detected by Pingoru
Jun 02, 2025, 02:58 PM UTC

Affected components

Production UIBilling tenant access

Update timeline

  1. investigating Jun 02, 2025, 02:58 PM UTC

    We are currently investigating this issue.

  2. investigating Jun 02, 2025, 03:50 PM UTC

    The engineering teams are continuing to investigate the issue with the highest priority.

  3. monitoring Jun 02, 2025, 04:22 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Jun 02, 2025, 06:18 PM UTC

    This incident has been resolved.

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