Zuora incident

NA Production UI degradation

Resolved after 3 hours 8 minutes, affecting Revenue Core Services and Revenue API Service, on July 20, 2025.

monitoring Jul 20, 2025, 12:05 PM UTC

We have also identified v2 REST API errors during the impacted period. We continue to monitor.

Started
Jul 20, 2025, 11:21 AM UTC
Resolved
Jul 20, 2025, 02:29 PM UTC
Duration
3h 8m
Detected by Pingoru
Jul 20, 2025, 11:21 AM UTC

Affected components

Revenue Core ServicesRevenue API Service

Update timeline

  1. monitoring Jul 20, 2025, 11:21 AM UTC

    NA Production UI for Revenue was not accessible from 4 am PST. This is now resolved and we continue to monitor.

  2. monitoring Jul 20, 2025, 12:05 PM UTC

    We have also identified v2 REST API errors during the impacted period. We continue to monitor.

  3. resolved Jul 20, 2025, 02:29 PM UTC

    This incident has been resolved.

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