Zuora incident

Zephr Application issue

Resolved after 4 hours 42 minutes, affecting Zone A, on July 23, 2025.

monitoring Jul 23, 2025, 07:14 PM UTC

We have rolled out a mitigation and error rates have returned to normal. We are continuing to monitor for any further issues.

Started: Jul 23, 2025, 06:48 PM UTC
Resolved: Jul 23, 2025, 11:31 PM UTC
Duration: 4h 42m
Detected by Pingoru: Jul 23, 2025, 06:48 PM UTC

Affected components

Zone A

Update timeline

investigating Jul 23, 2025, 06:49 PM UTC

We are having an Application issue with Service: Zephr. We are seeing elevated error rates in us-east-1. Our team is currently investigating the issue.
monitoring Jul 23, 2025, 07:14 PM UTC

We have rolled out a mitigation and error rates have returned to normal. We are continuing to monitor for any further issues.
resolved Jul 23, 2025, 11:31 PM UTC

The application issue has been resolved as error rates continued to be normal.

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