Zuora incident
SFDC OAuth Token failures impacting Zuora to Salesforce Sync
Resolved after 4 hours 9 minutes, affecting Production Integrations and Production Integrations and 1 more, on September 3, 2025.
We have published a Support article with steps, based on Salesforce's guidance, to help resolve this issue. Please refer to the link below: https://support.zuora.com/hc/en-us/articles/39308749618445-Failed-to-get-SFDC-oauth-token-code-400-message-error-invalid-grant-error-description-expired-access-refresh-token
Affected components
Update timeline
- investigating Sep 03, 2025, 10:02 PM UTC
We have observed that the Zuora to Salesforce sync is experiencing failures when attempting to get an SFDC OAuth token. Our internal team is currently investigating this issue with the highest priority.
- monitoring Sep 03, 2025, 11:29 PM UTC
We have published a Support article with steps, based on Salesforce's guidance, to help resolve this issue. Please refer to the link below: https://support.zuora.com/hc/en-us/articles/39308749618445-Failed-to-get-SFDC-oauth-token-code-400-message-error-invalid-grant-error-description-expired-access-refresh-token
- resolved Sep 04, 2025, 02:11 AM UTC
This incident has been resolved.
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