Resolved after 13 hours 26 minutes, affecting Chorus, on April 28, 2026.
Engineering has released a fix for the impacted calls and video should now be fully restored for calls on Monday April, 27th. We will also be reprocessing impacted calls to ensure the transcript, speaker separation, and meeting summaries are available.
Affected components
Update timeline
- identified Apr 28, 2026, 02:21 PM UTC
We are aware some calls recorded yesterday are not displaying the video after the call has processed. Our Engineering team is working to resolve this so videos appear for all impacted calls currently not displaying the video. In the meantime, audio and transcripts should still be available.
- monitoring Apr 28, 2026, 08:12 PM UTC
Engineering has released a fix for the impacted calls and video should now be fully restored for calls on Monday April, 27th. We will also be reprocessing impacted calls to ensure the transcript, speaker separation, and meeting summaries are available.
- resolved Apr 29, 2026, 03:48 AM UTC
This incident has been resolved and all calls have been re-processed.
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