Resolved after 3 hours 21 minutes, affecting Ringlead and NeverBounce and 1 more, on November 18, 2025.
The fix released by the third party vendor is working as expected. Neverbounce, Comparably, and Ringlead are now working consistently. Our third party vendor will continue to monitor recovery efforts. During the outage, Ringlead web submissions were also not functioning as expected, and some data may be lost from this time. Web submissions should now be functioning as expected moving forward.
Affected components
Update timeline
- investigating Nov 18, 2025, 12:46 PM UTC
Due to a third-party vendor outage, users may experience intermittent access issues with the Neverbounce and Ringlead apps.
- identified Nov 18, 2025, 01:37 PM UTC
We are continuing to experience intermittent access issues with Neverbounce and Ringlead apps due a third party vendor outage. The third party vendor is actively working to recover their services. We will continue to share updates as we have them.
- identified Nov 18, 2025, 01:42 PM UTC
We are continuing to experience intermittent access issues with Neverbounce, Ringlead, and Comparably due a third party vendor outage. The third party vendor is actively working to recover their services. We will continue to share updates as we have them.
- monitoring Nov 18, 2025, 02:47 PM UTC
Our third party vendor has released a fix and Ringlead, Neverbounce, and Comparably are now working as expected. We will continue to monitor the situation to ensure there are no further intermittent interruptions.
- resolved Nov 18, 2025, 04:07 PM UTC
The fix released by the third party vendor is working as expected. Neverbounce, Comparably, and Ringlead are now working consistently. Our third party vendor will continue to monitor recovery efforts. During the outage, Ringlead web submissions were also not functioning as expected, and some data may be lost from this time. Web submissions should now be functioning as expected moving forward.
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