Resolved after 1 hour 12 minutes, affecting NeverBounce, on February 5, 2026.
The fix that was implemented has resolved the issue and jobs should now be processing as expected on the Neverbounce app and through the Neverbounce API. Additionally, any jobs uploaded during this incident should now be visible.
Affected components
Update timeline
- investigating Feb 05, 2026, 04:48 PM UTC
We are aware of an issue that is causing issues with bulk processing working as expected on both the Neverbounce platform and Neverbounce API. During this time, users may receive errors or may not be able to see list uploads as expected.
- monitoring Feb 05, 2026, 05:42 PM UTC
Engineering has implemented a fix and bulk processing jobs should now be working as expected on both the Neverbounce app and the Neverbounce API. We will continue to monitor to ensure the issue is fully resolved.
- monitoring Feb 05, 2026, 05:59 PM UTC
We are continuing to monitor for any further issues.
- resolved Feb 05, 2026, 06:01 PM UTC
The fix that was implemented has resolved the issue and jobs should now be processing as expected on the Neverbounce app and through the Neverbounce API. Additionally, any jobs uploaded during this incident should now be visible.
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