Resolved after 51 minutes, affecting Chorus, on March 26, 2026.
Our Engineering team has implemented a fix and is now monitoring it. At this time, Chorus login and call recording functionality should be fully restored. If your meeting during this incident was recorded through your video conference provider’s cloud recording, you can manually import the recording file into the Chorus platform. Instructions for this found here: https://help.zoominfo.com/s/article/How-to-Import-a-Recording-Into-Chorus
Affected components
Update timeline
- investigating Mar 26, 2026, 03:24 PM UTC
We are aware of issues impacting customers ability to access the Chorus platform. During this time, calls may not be recorded or may experience delays with processing. Our Engineering team is actively investigating this issue and is working to resolve it as soon as possible. At this time, we would recommend recording your calls through your video conference provider’s cloud recording, you can then manually import the recording file into the Chorus platform once access is restored. Instructions for this found here: https://help.zoominfo.com/s/article/How-to-Import-a-Recording-Into-Chorus
- monitoring Mar 26, 2026, 03:59 PM UTC
Our Engineering team has implemented a fix and is now monitoring it. At this time, Chorus login and call recording functionality should be fully restored. If your meeting during this incident was recorded through your video conference provider’s cloud recording, you can manually import the recording file into the Chorus platform. Instructions for this found here: https://help.zoominfo.com/s/article/How-to-Import-a-Recording-Into-Chorus
- resolved Mar 26, 2026, 04:15 PM UTC
This incident has been resolved.
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