Resolved after 4 hours 7 minutes, affecting GTM Studio, on April 20, 2026.
Our third-party vendor has implemented a fix, and the issue with running enrichment, refresh, and initial ingestion for audiences in GTM Studio should now be resolved. We will continue to monitor results and updates with our third-party vendor to ensure no additional issues are identified.
Affected components
Update timeline
- investigating Apr 20, 2026, 03:19 PM UTC
We are aware of an issue impacting users' ability to run enrichment, refresh, and initial ingestion for audiences in GTM Studio. Our Engineering teams are actively investigating the issue.
- investigating Apr 20, 2026, 03:20 PM UTC
We are continuing to investigate this issue.
- investigating Apr 20, 2026, 03:23 PM UTC
We are aware of an issue impacting users' ability to run enrichment, refresh, and initial ingestion for audiences in GTM Studio. The issue appears related to a third party vendor and our Engineering teams are actively investigating and escalating the issue.
- monitoring Apr 20, 2026, 06:40 PM UTC
Our third-party vendor has implemented a fix, and the issue with running enrichment, refresh, and initial ingestion for audiences in GTM Studio should now be resolved. We will continue to monitor results and updates with our third-party vendor to ensure no additional issues are identified.
- resolved Apr 20, 2026, 07:27 PM UTC
Our third-party vendor has implemented a fix and services are fully restored.
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