Chorus - Intermittent Call Recording Issues

Update timeline

1. investigating Sep 30, 2025, 04:45 PM UTC

   We are aware of intermittent issues impacting Chorus call recording. During this time, some calls may not be recorded or may experience delays with processing. Our Engineering team is actively investigating this issue and is working to resolve it as soon as possible.

2. monitoring Sep 30, 2025, 05:04 PM UTC

   Our Engineering team has implemented and is monitoring a fix. At this time, the Chorus call recording functionality should now be restored. If your meeting was recorded through your video conference provider’s cloud recording, you can manually import the recording file into the Chorus platform. https://help.zoominfo.com/s/article/How-to-Import-a-Recording-Into-Chorus

3. investigating Sep 30, 2025, 05:49 PM UTC

   We are continuing to investigate the intermittent issues with Chorus Call Recording, as we have seen some continued failures. Our engineering team will continue to work to resolve this issue as soon as possible.

4. monitoring Sep 30, 2025, 10:03 PM UTC

   Our Engineering team has implemented and is monitoring a fix. At this time, the Chorus call recording functionality should now be restored. If your meeting was recorded through your video conference provider’s cloud recording, you can manually import the recording file into the Chorus platform. https://help.zoominfo.com/s/article/How-to-Import-a-Recording-Into-Chorus

5. resolved Sep 30, 2025, 11:15 PM UTC

   The intermittent call recording issues have now been resolved. As a reminder, if you have a meeting that Chorus didn't record and your meeting was recorded through your video conference provider’s cloud recording, you can manually import the recording file into the Chorus platform. https://help.zoominfo.com/s/article/How-to-Import-a-Recording-Into-Chorus