Resolved after 21 hours 57 minutes, affecting Landed Cost API and International Checkout and 1 more, on February 22, 2026.
A fix has been implemented and we are monitoring the results.
Affected components
Landed Cost APIInternational CheckoutShopify Duty TaxZonos Prepay (iOS)BigCommerce Duty TaxZonos Prepay (Android)QuoterMagento Duty TaxLanded Cost API (GraphQL)Zonos Prepay (Webapp)
Update timeline
- investigating Feb 22, 2026, 06:25 PM UTC
We are currently investigating this issue.
- investigating Feb 22, 2026, 06:28 PM UTC
We are continuing to investigate this issue.
- identified Feb 22, 2026, 07:16 PM UTC
The issue has been identified and a fix is being implemented.
- monitoring Feb 23, 2026, 03:45 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Feb 23, 2026, 04:22 PM UTC
This incident has been resolved.
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