Resolved after 1 hour 4 minutes, affecting Zonos Prepay (iOS) and Zonos Prepay (Android) and 1 more, on May 26, 2026.
We are seen error rates decline and will continue monitoring.
Affected components
Zonos Prepay (iOS)Zonos Prepay (Android)Zonos Prepay (Webapp)Dashboard
Update timeline
- investigating May 26, 2026, 09:27 PM UTC
An issue with an authentication provider is currently affecting some users.
- identified May 26, 2026, 09:29 PM UTC
The issue has been identified and a fix is being implemented.
- monitoring May 26, 2026, 09:41 PM UTC
A fix has been implemented and we are monitoring the results.
- monitoring May 26, 2026, 09:54 PM UTC
We are continuing to see increased error rates and are monitoring for a fix from our authentication provider.
- monitoring May 26, 2026, 09:59 PM UTC
We are seen error rates decline and will continue monitoring.
- resolved May 26, 2026, 10:31 PM UTC
This incident has been resolved.
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