Zip USA incident

Global internet outage

Resolved after 3 hours 11 minutes, affecting Checkout and Gateway API and 1 more, on November 18, 2025.

monitoring Nov 18, 2025, 02:52 PM UTC

A fix has been implemented by Cloudflare and we are seeing full recovery on our systems. We are continuing to monitor.

Started
Nov 18, 2025, 01:16 PM UTC
Resolved
Nov 18, 2025, 04:27 PM UTC
Duration
3h 11m
Detected by Pingoru
Nov 18, 2025, 01:16 PM UTC

Affected components

CheckoutGateway APIMobile AppVirtual Checkout APICustomer PortalLegacy APIMerchant Portal

Update timeline

  1. investigating Nov 18, 2025, 01:16 PM UTC

    Cloudflare is currently experiencing a global network outage as of 12:03 UTC on 18 Nov 2025. This incident is impacting some Zip services, which may be partially unavailable or degraded. Our team is actively working to mitigate the impact and restore full functionality. We will provide further updates as more information becomes available.

  2. monitoring Nov 18, 2025, 02:52 PM UTC

    A fix has been implemented by Cloudflare and we are seeing full recovery on our systems. We are continuing to monitor.

  3. resolved Nov 18, 2025, 04:27 PM UTC

    This incident has been resolved.

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