Resolved after 16 hours 4 minutes, affecting Mobile App and Customer Portal and 1 more, on April 17, 2026.
We are continuing to monitor for any further issues.
Affected components
Update timeline
- monitoring Apr 17, 2026, 10:04 PM UTC
We’re currently aware of an intermittent DNS issue affecting parts of the internet across the U.S., which is unrelated to Zip. If you’re experiencing issues with our website or parts of the Zip Mobile App not loading or functioning properly, we recommend switching off WiFi and using your cellular network, as this may resolve the issue. DNS-related issues can take several hours to fully resolve across networks, and in some cases may take up to 24 hours.
- monitoring Apr 17, 2026, 10:34 PM UTC
We are continuing to monitor for any further issues.
- monitoring Apr 18, 2026, 02:07 PM UTC
We are continuing to monitor for any further issues.
- resolved Apr 18, 2026, 02:09 PM UTC
This incident has been resolved.
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