Zingtree - not accessible

Update timeline

1. resolved Oct 21, 2026, 02:37 PM UTC

   The service disruption has been fully resolved, and all systems are operating normally. Root Cause Analysis: Service Interruption — October 21, 2026 Incident Summary On October 21, 2026, Zingtree experienced a service interruption from 10:26:52 a.m. to 10:36:26 a.m. EDT, lasting approximately 10 minutes. Service has been fully restored. Customer Impact During this period, users were unable to log in or access published workflows. No data was lost or exposed. Root Cause A web application firewall configuration update inadvertently blocked legitimate traffic, making the service unavailable. Resolution Our monitoring alerted the team to the issue. We reverted the configuration change, restoring service at 10:36:26 a.m. EDT. Preventive Actions We will strengthen change management procedures for security configuration updates by requiring additional review and validation in a staging environment before production deployment. These measures are intended to reduce the risk of recurrence. We apologize for the disruption and its impact on your operations. Impacted: Zingtree, EU Zingtree, Log In, +4 more

2. resolved Oct 21, 2026, 02:56 PM UTC

   Zingtree experienced a glitch in the services for a short interval between 10:27 AM to 10:37 AM EDT. This incident has been resolved. Zingtree is performing normally as of now. Thank you for your patience while we addressed this.

3. resolved Oct 21, 2026, 03:00 PM UTC

   Zingtree experienced a glitch in the services for a short interval between 10:27 AM to 10:37 AM EDT. This incident has been resolved. Zingtree is performing normally as of now. Thank you for your patience while we addressed this.