Zettle incident

Issues with processing QRC payments (PayPal, Venmo)

Resolved after 2 hours 48 minutes, affecting UK and Germany, on May 22, 2026.

investigating May 22, 2026, 09:00 AM UTC

We are currently experiencing issues affecting the processing of QRC payments. Some merchants may be unable to complete transactions or may notice interruptions when accepting such payments. Payments already completed remain secure. Every other payment method is working normally. Our teams are working to restore full processing capacity as quickly as possible. We appreciate your patience and will provide regular updates as we work to restore normal payment processing.

Started
May 22, 2026, 09:00 AM UTC
Resolved
May 22, 2026, 11:48 AM UTC
Duration
2h 48m
Detected by Pingoru
May 22, 2026, 09:00 AM UTC

Affected components

UKGermany

Update timeline

  1. investigating May 22, 2026, 09:00 AM UTC

    We are currently experiencing issues affecting the processing of QRC payments. Some merchants may be unable to complete transactions or may notice interruptions when accepting such payments. Payments already completed remain secure. Every other payment method is working normally. Our teams are working to restore full processing capacity as quickly as possible. We appreciate your patience and will provide regular updates as we work to restore normal payment processing.

  2. resolved May 22, 2026, 11:48 AM UTC

    This incident has been resolved.

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