Zettle incident

Reports down

Resolved after 12 hours 9 minutes, affecting UK and Sweden and 1 more, on May 20, 2025.

investigating May 20, 2025, 07:39 PM UTC

We are continuing to investigate this issue. Thank you for your patience.

Started
May 20, 2025, 05:03 PM UTC
Resolved
May 21, 2025, 05:13 AM UTC
Duration
12h 9m
Detected by Pingoru
May 20, 2025, 05:03 PM UTC

Affected components

UKSwedenNorwayDenmarkFinlandNetherlandsGermanyFranceSpainItaly

Update timeline

  1. investigating May 20, 2025, 05:03 PM UTC

    Merchants may experience issues accessing their reports in both the Zettle app and my.zettle.com at the moment. We are working on implementing a fix as soon as possible. Please accept our apologies for the inconvenience and keep an eye on our Status Page for further updates.

  2. investigating May 20, 2025, 07:39 PM UTC

    We are continuing to investigate this issue. Thank you for your patience.

  3. resolved May 21, 2025, 05:13 AM UTC

    This incident has been resolved.

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