Resolved after 7 days 23 hours, affecting UK and Sweden and 1 more, on May 21, 2025.
All transactions, including Gift Card and Invoice payments, have now been added back to the reports. Everything should be up to date and showing correctly again.
Affected components
Update timeline
- investigating May 21, 2025, 07:14 AM UTC
Merchants may see discrepancies in their sales and reports for May 20th due to a previous disturbance in the report system. We are currently looking into this. Thank you for your patience.
- identified May 23, 2025, 04:18 PM UTC
The majority of sales data has been recovered, but a small number of merchants may still see missing data in their sales reports, gift card reports, or the Excel receipt export. Please rest assured that we’re working with the highest priority to recover the remaining data. We’re sorry for any inconvenience this may cause.
- identified May 24, 2025, 06:51 AM UTC
All sales data has been fully restored, and all related reports should now display correct numbers. We are still addressing minor discrepancies in some gift card reports and expect a resolution shortly.
- resolved May 29, 2025, 06:29 AM UTC
All transactions, including Gift Card and Invoice payments, have now been added back to the reports. Everything should be up to date and showing correctly again.
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