Zettle incident

Issue with Receipts Creation Delays

Resolved after 56 minutes, affecting UK and Sweden and 1 more, on September 6, 2025.

investigating Sep 06, 2025, 12:38 PM UTC

Some merchants may experience intermittent delays in receipt creation. The issue started at 12:05 CET. While some receipts are taking longer than usual to generate, all receipts are eventually created. Our team is actively working on finding a resolution to this issue as soon as possible.

Started
Sep 06, 2025, 12:38 PM UTC
Resolved
Sep 06, 2025, 01:34 PM UTC
Duration
56m
Detected by Pingoru
Sep 06, 2025, 12:38 PM UTC

Affected components

UKSwedenNorwayDenmarkFinlandNetherlandsFranceSpainItalyMexico

Update timeline

  1. investigating Sep 06, 2025, 12:38 PM UTC

    Some merchants may experience intermittent delays in receipt creation. The issue started at 12:05 CET. While some receipts are taking longer than usual to generate, all receipts are eventually created. Our team is actively working on finding a resolution to this issue as soon as possible.

  2. resolved Sep 06, 2025, 01:34 PM UTC

    This incident has been resolved.

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