Resolved after 5 hours 50 minutes, on October 10, 2025.
This incident has been resolved. Impacted withdrawals are now processed and confirmed on chain.
Update timeline
- identified Oct 10, 2025, 11:20 PM UTC
Our team noticed a delay in processing ETH/ERC-20 crypto withdrawals. We have identified the issue and a fix is being implemented. We apologize for any inconvenience. We will keep you posted for any updates.
- identified Oct 11, 2025, 02:51 AM UTC
A solution is being implemented to expedite delayed ETH & ERC-20 transactions.
- resolved Oct 11, 2025, 05:10 AM UTC
This incident has been resolved. Impacted withdrawals are now processed and confirmed on chain.
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